Privacy Policy

DEX and its affiliates (“DEX”, “we”, “us”, or “our”) created this Privacy Policy to demonstrate our commitment to safeguarding the privacy of users accessing the DEX Service (“the Service”). This Privacy Policy outlines how DEX collects, uses, stores, and protects Personal Information obtained through the Service. By using or accessing the Service, you acknowledge and accept the terms of this Privacy Policy.

“Personal Information”means any information relating to an identifiable individual, whether true or not. DEX processes personal data in accordance with applicable data protection laws, including, but not limited to, the General Data Protection Regulation (GDPR). Protecting the privacy and security of our users is a priority, and every reasonable effort is made to ensure that Personal Information is properly safeguarded.

1. Data Collection and Dissemination

DEX processes Personal Information for legitimate business purposes, which may include:

  • administering and managing the relationship between DEX and its users,
  • evaluating, reviewing, and verifying information for contractual or compliance purposes,
  • enhancing, modifying, or improving services and communications,
  • keeping users informed about activities, updates, and services relevant to them,
  • ensuring the security and integrity of DEX systems,
  • understanding how users interact with the Service,
  • complying with obligations under applicable law, industry standards, and internal policies,
  • managing, administering, and recording transactions conducted on DEX,
  • assessing marketing performance and promotional effectiveness.

2. Use of User Information

DEX and its representatives may use Personal Information solely to operate, maintain, and improve the Service. Specifically, Personal Information may be used to:

  • maintain service functionality and ensure proper system operation,
  • ensure that the Service remains accessible for users across all supported platforms,
  • meet legal obligations, including KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements,
  • protect users’ assets, identify suspicious account activity, and prevent fraud or unauthorized access,
  • send service-related notifications, including security updates or changes to the Service,
  • provide updates on DEX operations, services, or website content,
  • follow up on user inquiries via email or other communication channels,
  • resolve disputes and enforce agreements, where necessary.

3. Personal Information Collected by DEX

While providing uninterrupted digital exchange services, DEX may collect:

Information Necessary for Registration

To use the Service, users must register and provide a valid email address.

Transaction Information

DEX collects information related to user transactions, including transaction history and usage data generated through the Service.

Technical and Device Information

DEX may collect data such as device identifiers, operating system, browser type, IP address, access date and time, and interaction logs. This information may be collected directly by DEX or via authorized third-party services.

KYC/AML Information

DEX may collect additional Personal Information necessary for identity verification and compliance with legal requirements. DEX does not collect Personal Information beyond what is reasonably required without explicit user consent.

4. Children

DEX does not knowingly collect or process Personal Information from individuals under the age of 18.

5. Data Retention

DEX retains Personal Information only for as long as necessary to fulfill the purposes described in this policy. Retention may also be required to comply with legal obligations, resolve disputes, or enforce agreements.

6. Cookie Policy

Cookies are small text files stored on users’ devices to support website functionality and enhance user experience.

DEX uses cookies to:

  • recognize returning users,
  • support essential features of the Service,
  • improve security and detect fraud,
  • analyze usage and performance,
  • track user preferences to improve platform usability,
  • record transaction initiation processes.

Users may disable cookies via browser settings; however, doing so may limit certain functionalities of the Service. DEX does not sell, rent, or trade Personal Information. DEX and its authorized third parties do not transfer cookies to unauthorized parties.

7. Security Measures

DEX implements robust technical and organizational measures to protect Personal Information and the DEX network. These include encryption, access controls, monitoring systems, and other safeguards designed to prevent unauthorized access.

While DEX takes every reasonable step to protect user information, no method of transmission or storage is entirely risk-free. For this reason, DEX does not provide any warranty – express or implied – regarding the prevention of unauthorized access.